Many well-intended initiatives fall short because decisions are made for communities rather than with them. This session focuses on building practical skills for listening to residents, partners, and lived experience in ways that meaningfully inform decisions. Participants will learn methods for gathering and interpreting qualitative input, spotting patterns across stories and feedback, and translating community signals into clear insight. Expect interactive exercises that mirror real engagement scenarios. Bring any feedback, notes, or data you already have. This session builds directly on problem framing by grounding understanding in real voices before moving into solution development.