You know that moment when everyone agrees something is wrong…but everyone keeps swirling because no one agrees on what the problem actually is? This session helps participants slow down before jumping to solutions and build clarity around what’s really happening. You’ll develop practical skills in systems thinking, root-cause exploration, and problem framing to move beyond surface symptoms and uncover the forces, patterns, and assumptions shaping an issue. Expect hands-on exercises, visual mapping, and guided discussion grounded in real organizational challenges. This session sets the foundation for the entire series by ensuring participants start with shared clarity before taking action.